Contact Name* First Last Email* Reason for contact*Select oneSelection IssueGeneral InquiryCancellation RequestAccount RelatedProduct RelatedShipping RelatedPayment RelatedPromotion RelatedOtherTell us more about the problem you had with Selection.*Select OneI couldn't selectI selected the wrong color towel<-- GATED SELECTIONIntroducing: Inner CircleWe’ve added some exciting new member benefits to make your membership experience the most rewarding yet. The longer you've been a member, the more perks you receive! Read more about it here.Existing Annual members will get to select first, then existing Seasonal members. After our existing members have made their selection, we will invite our newer members to login and make their selection. Keep an eye on your inbox, we'll notify you via email when it's your turn. If this doesn't answer your question, please continue with the form below. -->Everyone Can Now Select!To make your selection first visit your My Account page and look for the gold "Make Your Selection" in the Active subscription within your My Account.If you do not see the gold "Make Your Selection" button please fill out the rest of this form and include a screen shot of the subscription section of your My Account page.You can now edit your Selection!Return to your My Account page and find the subscription that has the wrong selection made on it. Click "Manage Selection" and you'll be taken to the same page you saw when you selected. Here, one of the items should be highlighted, noting your initial selection. Simply change your selection here and you're all set!Change Selection: Re-enter your email Address*Be sure this is the email address associated with your subscription.Change Selection: Provide your Subscription Number*Please provide your subscription number so our system can locate and update your subscription.Tell us more about your general inqury*Select oneWebsite questionWondering how subscriptions workWhen do you ship?When do you charge?Other general questionTell us why you're cancelling*Select oneProduct relatedPrice relatedService relatedI gave a gift and now I'm cancelingHelp us understand a little more (last question!)*Select oneI don't like the Hero itemI don't like the items in generalThe products don't fitI'm allergic to the productsOther product related reasonHelp us understand a little more (last question!)*Select oneThe price of the subscription is too muchI'm an International Member and the fees are too muchOther price related reasonHelp us understand a little more (last question!)*Select oneI accidently created duplicate subscriptionsI'm not interested in an ongoing subscriptionI had a bad shipping experienceI had a bad experience with paymentI had a bad experience with the Members Services TeamTell us more about your account related question*Select oneI need to update my addressWhat's the status of my account?When will my account renew?General account questionTell us more about your product related question*Select oneI have a question about an item in the upcoming boxAn item in my box arrived damagedI'm missing an item from my boxGeneral product questionTell us more about your shipping question*Select oneI need to update my addressWhat's the shipping status of my box?My box shows delivered but I never received itThe tracking information for my box needs attentionQuestion about international shippingGeneral shipping questionTell us more about your payment question*Select oneMy card declinedI don't recognize this chargeGeneral payment questionTell us more about your promotion related issue*Select oneThe promotion code I have isn't workingThere's an issue with a promotion I saw on another siteDid you know?Box of Style offers two types of subscriptions: Seasonal and Annual. Seasonal subscriptions charge immediately upon signing up and payment renewal is automatically initiated 2-3 weeks prior to shipment for every season. Annual subscriptions charge immediately upon signing up and guarantees 4 boxes from the sign-up season and automatically renew one year later.If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Promotion Code Issue!Before submitting your ticket, have you checked the terms of the code you attempted to use? Some codes are for new subscribers only, so our cart may have identified you as an existing member which would make you ineligible for this type of promotion. You are also ineligible if you've had a subscription in the past and cancelled, since this wouldn't make you a new subscriber.If this doesn't resolve your issue, please continue to fill out this form.Did you know?Here's our shipping schedule:Spring boxes ship mid-MarchSummer boxes ship mid-JuneFall boxes ship mid-SeptemberWinter boxes ship mid-December We do ship from earliest subscriber to newest subscriber so it may take several weeks to ship depending on the subscription start date. International shipments may take longer to ship and arrive due to the customs requirement and clearance.If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Did you know?Here's our renewal payment schedule:Spring box renewals charge mid-FebruarySummer box renewals charge mid-MayFall box renewals charge mid-AugustWinter box renewals charge mid-November In most cases your renewal will charge 2-3 weeks prior to shipment. Both Seasonal and Annual International subscriptions are charged $15 for shipping for every season. The shipping charge falls in-line with the renewal payment schedule above.If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Important:Cancellation requests must be submitted prior to renewal payment. If you are contacting us after you have been charged for a renewal, your cancellation will prevent your subscription for renewing next season. We unfortunately cannot refund renewal payments.Did you know?Some of our smaller pieces may have moved around during shipment or might be easily overlooked in the packaging. Please ensure you have looked through the packaging contents including sheet paper, crinkle paper, jewelry cotton, etc.If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Important:For US customers, the delivering company is likely USPS. Please initiate a claim with them and provide your claim number in your email. For international customers, please contact your local government parcel carrier and initiate a claim and provide that number in your message below.Important:All orders are sent to the warehouse on the first of the shipping month. Any address changes prior to the first of the shipping month will be used for that season's shipment. Any changes made after the first of the shipping month will not be sent to the warehouse and the shipment, unfortunately, cannot be updated. If you have moved, we suggest arranging mail forwarding with USPS for US customers which will likely automatically forward your box to the correct address.You can update your billing and shipping addresses within your account by clicking the "Change Address" button next to your subscription. Here are the shipping months for your reference:Spring boxes ship in MarchSummer boxes ship in JuneFall boxes ship in SeptemberWinter boxes ship in DecemberDid you know?Currently we ship to the following International Countries:United States (US)CanadaAustralia United Kingdom (UK)Germany The best way to be informed on new countries we add to our list, we suggest subscribing to our emails.If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Question about the customization selection you made?If you have already selected your customization, we unfortunately can't change it. If you haven't made your selection yet, we welcome you to visit your My Account page and click the "MAKE YOUR SELECTION" button.If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Message*Attachment* Drop files here or Please provide pictures of your damaged product for our records.Attachment Drop files here or Please provide a screenshot or picture of your issue to help us troubleshoot.Some email service providers have been known to flag our Member Services replies as SPAM or Junk Mail. Be sure to check your SPAM or Junk Mail folder for an email confirming we received your inquiry and remove the SPAM or Junk Mail flag, this will help ensure replies from our Members Services team get to your inbox.